Skip to content
ACCEPTED PAYMENT METHODS
- Credit Cards: Visa, MasterCard, American Express & Discover
SHIPPING & HANDLING
We process orders Monday through Friday and can get all your swag out of our warehouse within 5 business days!
Expedited shipping means that your order will be processed and shipped out on the next business day.
Business Days are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Estimated Delivery: up to 2 Weeks ( in regular seasons) or more depends on holiday seasons.
If your order is over $99, you will be qualified for Free DHL Shipping, so that you will be able to track your order at all times, until it arrives your doorstep.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 6 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
Generally, domestic orders are delivered within 5-7 business days depending on the service you chose at checkout.
Note: Transit times do not include the time taken to prepare your order before shipment!
If a package is returned to us due to an incorrect or incomplete addressed, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 7 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
REFUND & MONEY BACK
We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.
Unfortunately, we can’t take back open product simply because GFUEL is consumable and could have been tampered with after opening.
Requirements for a Refund
- Item(s) must be unopened and in its original condition;
- Item(s) must be returned in all original packaging and with accessories and paperwork;
- Item(s) must be returned using an insured and traceable shipping method;
Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2017, the return must be postmarked by January 31, 2017)
Shipping and handling costs are not eligible for refunds.
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
We strongly encourage you to call us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.
If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please be informed that a management, processing and transaction fee (20% of your total order value) will be applied for the cancellation.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product?
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.